Every phone call is a reflection on your organization and your mission – and a chance to strengthen a relationship. But how can you be sure the agents making or receiving those calls are acting in your best interest?
Open dialogue opens more doors.
Whether making outbound donor or membership solicitations, or handling inbound inquiries, our call centers are more like contact centers that provide personalized care. We view every call with your members and donors as an opportunity to further your cause.
We educate our staff on your mission so they share your passion and convey it with each interaction. We’ve been in this business for more than three decades so we know how important that upfront training is to getting you the results you need. And because we already have the systems in place to monitor quality and measure results, we can adjust program details and staffing levels quickly without disruption to ensure agents are fully engaged in your mission and provide a better experience for your supporters.
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