Be ready for the unexpected.

Recalls can happen with any product no matter how great the brand. How you handle the recall is of utmost importance to keeping your customers loyal. Trust the experience of Harte-Hanks to help you prepare a plan that handles the problem and considers all the pitfalls to ensure that your fulfillment strategies fulfill your customers every need.

Our pro-active approach gives you the materials and systems that enable you to react quickly to any type of recall. Whether it’s a missing part or faulty design, we can help you correct the problem and provide a solution that includes redesign of kits, mailing of supplies and customer contact to assure them you’re behind your product. And, we can integrate your fulfillment needs with call center and Web services to provide a better experience for your customers. Our approach eliminates unnecessary stress and saves you money. We reach out to your customers in a proactive way, contacting them with the status, so you’re not stuck handling the calls.