At Harte-Hanks, we recognize the value of each customer interaction and have orchestrated a team of highly skilled people, tools and technologies to provide our domestic and global clients with tailored solutions to meet their exacting needs. Every solution reflects the uniqueness of our clients as well as the customers they serve. Whether deployed as a stand-alone single-site solution or as a part of a blended multisite engagement, Harte-Hanks consistently delivers high quality service.

Every agent receives extensive and continual training on your products and services to assure they have the most current, accurate information available. And we diligently monitor and evaluate your program to ensure the highest quality and consistency. Our global customer service solutions include:

• Business-to-Business Support
• Consumer Support
• Account Management
• Billing Inquiries and Support
• Direct Response Television Inquiries (DRTV)
• In-sourced Contact Centers
• Payment Processing
• Product Inquiry
• Product Recall
• Service and Appointment Scheduling
• Warranty Service