Consumers expect to find everything they need to use your product when they open the box. And missing information only causes them angst and makes you look bad.
Don’t miss an opportunity to provide better customer service.
At Harte-Hanks, we’ll alleviate the worry and put our best practices to work to ensure all warranty information and service agreements are securely inside your packaging.
We’ll not only handle this with ease – but we can turn it into a selling opportunity. Our fulfillment experts can include just the right collateral material to up-sell and cross-sell your customers from the very start. And, if there is a problem, our contact center agents are trained with first-call resolution in mind not only to solve the customer’s problem, but to also build a better relationship with them for the long term.
We make it easier for you to extend the lifetime value of customers far beyond the initial sale using high-impact consumer goods marketing programs.
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