This presentation is now available for OnDemand viewing.
Consumers today use many ways to engage with organizations. How effectively your brand responds and how you utilize the insights garnered from these interactions can mean the difference between a great customer experience and a lost customer.
Check out this webinar from Harte-Hanks and Oracle to learn how Major League Baseball and other leading brands are achieving measurable gains in customer satisfaction, retention and share of wallet by providing exceptional customer support within and across multiple communication channels and devices.
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